We are seeking a highly skilled and proactive Senior SAP Commercial Application Support Engineer (L3) to join our IT team and lead support activities across SAP Commercial, Logistics, and Fleet operations

Scope

In this role, you will take ownership of complex incidents affecting order-to-cash processes, sales execution, billing operations, fleet logistics, and downstream business integrations. You will play a key role in ensuring continuity, operational stability, and performance across SAP S/4HANA SD/MM and integrated platforms.

You will work closely with commercial teams, operations stakeholders, and technical teams to troubleshoot complex issues, improve operational reliability, and strengthen support maturity across our SAP commercial landscape.

Key Responsibilities

A snapshot of what you will be doing here:

SAP Commercial Support & Incident Management

Act as the L3 owner for SAP S/4HANA Commercial and Fleet execution processes.
Serve as the final escalation point for complex operational incidents, commercial disruptions, and integration issues.
Support and troubleshoot incidents impacting:
Sales contracts and ad-hoc sales
Billing plans and billing execution
Fleet processes, including transfer, consignment, procurement, and scrap
Provide expert support for:

Usage-based and contract billing scenarios
Equipment and fleet movement processes

Ensure continuity and operational stability for commercial and logistics execution processes

SAP SD/MM & Integration Support

Investigate and resolve complex issues across SAP SD ↔ MM ↔ PM ↔ FI integrations.
Support and troubleshoot custom ABAP-based billing engine processes
Perform deep troubleshooting of:

Sales order creation and pricing
Billing plans and invoice creation
Logistics and stock inconsistencies

Monitor and stabilize execution-critical integrations and data exchanges between SAP and connected systems
Analyze and recover failed processing flows impacting commercial and fleet operations

Operational Reliability & Process Improvement

Assess operational impact of incidents on:

Commercial execution and billing
Fleet availability and stock accuracy
Financial postings and downstream invoicing

Lead Root Cause Analysis (RCA) and implement preventive improvements
Participate in SAP upgrades, patches, testing activities, and commercial process enhancements
Identify opportunities to improve monitoring, operational efficiency, automation, and process stability
Ensure systems and operational processes comply with internal security and governance standards

Knowledge Management

Create and maintain knowledge articles, SOPs, troubleshooting guides, and operational documentation
Mentor and support L1/L2 support engineers on SAP operational processes and troubleshooting techniques
Collaborate with business operations teams, vendors, and technical stakeholders to ensure efficient issue resolution
Contribute to improved support processes, ticket categorization, escalation handling, and SLA performance

Essential Qualifications

We are looking for someone who:

Proven experience as an L3 SAP Application Support Engineer or similar senior support role supporting SAP SD/MM environments
Strong experience supporting SAP S/4HANA SD/MM in production environments
Functional support experience across:

SAP SD order-to-cash processes
SAP MM logistics and stock processes

Strong SD expertise including configuration of:

Pricing procedures, conditions, and access sequences
Sales document types and copy control
Billing plans and sales contracts

Strong MM expertise including configuration of:

Movement types and stock handling (SAP MM/IM)
STO and customer consignment
Serialized materials
Master data objects including Equipment and Functional Locations

Experience with:

S/4HANA and Fiori configuration
Equipment and functional locations
SD/MM/PM/FI integrations

Basic understanding of SAP roles and authorizations
Strong troubleshooting expertise across:

Sales order creation, pricing, billing plans, and invoice generation
Logistics and stock inconsistencies
Fiori troubleshooting

Experience with ITIL practices and ITSM tools such as ServiceNow
Strong stakeholder communication and operational coordination skills

Preferred Qualifications

Experience with Resource Related Billing (RRB / DIP).
Knowledge of Subscription Order Management and SAP BRIM.
Experience with output forms and BRF+.
Exposure to RAP applications troubleshooting
Understanding of CDS Views and Fiori Embedded Analytics.
Experience with SAP BTP integration and modern integration frameworks
Experience mentoring team members and leading operational knowledge-sharing initiatives

We think you will love working with us

You will join a team that values ownership, structure and collaboration. You will work closely with colleagues in Belgium and Malaysia and contribute to a delivery model that operates across regions. Decision making is practical and close to the teams, and you will have space to take initiative and influence quality standards across multiple product lines and delivery regions.

We Are Also Offering

Opportunities to learn from a talented local and global team to grow your career.
Supportive, diverse, and open-minded workplace culture.
Comprehensive insurance coverage including personal accident and term life insurance.
Employee events, recognition programs, and flexible working arrangement.
Be part of a dynamic business at the heart of the aviation industry—your work helps keep global airports running!

Our Company

At TCR Group, we are committed to revolutionizing the aviation industry by providing integrated solutions for Ground Support Equipment (GSE). Our services include GSE rental, leasing, and maintenance.

With headquarters near Brussels and a team of 1800+ employees, we operate globally across over 200 airports in America, Europe, Asia Pacific, and the Middle East. Our dedication to excellence makes us a trusted partner for customers worldwide.

Ready to grow your career and make an impact?

Apply now or get in touch with us.

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