Standardize Procedures: Maintain and update current equipment maintenance, troubleshooting, and calibration procedures and work instructions to ensure ongoing consistency.
Regulatory & Safety: Supervise and ensure all test processes and equipment comply to regulatory and safety requirements.
Team Supervision: Supervise, mentor, and evaluate the performance of the support team.
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Root Cause Analysis: Lead and advise failure debug activities and perform Failure Analysis (FA) to identify the assignable root cause. Work with the CFT to resolve the issue and get advice/disposition from the customer when needed.
Yield & Continuous Improvement: Monitor and analyze test data to identify trends, implement test yield improvements, and reduce "no-fault-found" (NFF) rates. Drive continuous improvement initiatives and actively guide/mentor engineers in executing these projects utilizing Lean Six Sigma (LSS) methodologies.
Maintenance Escalation: Act as the highest-level technical escalation point for the Test Maintenance team, collaborating to resolve severe equipment breakdowns and establish long-term preventive maintenance strategies.
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Provide comprehensive engineering technical support for manufacturing, quality, and engineering issues across multiple product lines, driving continuous improvement in yield and quality through cross-functional issue resolution, root cause analysis, and optimization of processes, test coverage, and design.
To conduct structured On-the-Job Training consisting of technical shadowing, documented the procedures, and a phased handover of live project management to the successor to ensure all critical domain knowledge is successfully transferred.
Documentation & Change Leadership: Managing technical records including Engineering Change Notice (ECN), Return Material Authorizations (RMA), and sales order updates.
Cross-functional Coordination: Collaborating with Customer Focus Team (CFT) to meet customer requirements and resolve technical issues.