Conduct prompt Corrective Maintenance (CM), system troubleshooting, and ad-hoc emergency fault repairs to secure strict client SLA uptimes
Develop and author detailed technical documentation, including PM/CM logs, site incident write-ups, and FMS end-user manuals.
Liaise directly with ground-level client personnel (Pump Station Attendants and Station Supervisors) to ensure effective, day-to-day operations and gather technical feedback.
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Develop and harmonize a shared sales playbook across countries, standardize CRM usage and sales methodologies, and facilitate best-practice exchange regionwide
Mentor country Corporate & Government Department Heads and build succession pipelines within the countries
Partner with business units and regional support functions to align on Corporate & Government needs and ensure productive, compliant sales operations
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Will be in charge of the follow up of meetings and campaigns, ensuring Salesforce is timely fed with relevant information on clients, tickets & pipeline, and may punctually attend to client meetings, preparing meetings notes and supporting the execution of relevant follow ups.
Support to Client Services, RFP activity and Consultant Coverage
The sales support will facilitate the execution of the KYC/AML process and ensure a smooth onboarding of new relationships in relation with central client services teams.
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