Build and maintain strong relationships with key decision-makers — doctors, nurses, biomedical engineers, and procurement personnel.
Execute promotional activities to reinforce brand awareness and address customer queries, while monitoring market trends and competitor activity.
Deliver reliable after-sales service and collaborate with the Application Specialist team to ensure smooth customer onboarding and long-term satisfaction.
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Liaise internally (eg. With other depts, overseas teammates to provide prompt case management to receive and respond to service requests and issue escalations) Follow up the DG approval for Import shipment.
Guide Customers on digital tools. Promoting E-commerce tools