Manage and resolve customer complaints effectively by coordinating with relevant internal departments, ensuring timely resolution and maintaining high levels of customer satisfaction.
Identify recurring customer issues and provide feedback to Management for service improvement and process enhancement.
Support customer retention initiatives by building strong relationships and delivering positive customer experiences.
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KETCOTEC (M) SDN. BHD. is an industrial filtration solutions provider supporting manufacturing, chemical processing, and industrial facilities across Malaysia. We specialize in filtration systems that improve operational efficiency, product quality, and environmental compliance for industrial customers.
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Sales and Performance Monitoring: Monitor business plans and actual sales achievements across APAC regions, support sales reporting, and drive efforts to meet sales targets including output and input goals while minimizing overdue items.
Order and Supply Chain Management: Manage customer safety and Kanban stock requirements to ensure shorter lead times, follow up on urgent orders and deliveries, and oversee order processing lead times as per agreed operational standards.
New Product Development Support: Participate in new product launches, managing costing and supply lead times in collaboration with the NPD team, and contribute to WMM’s Sales & Operations Planning (S&OP) processes.
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Sales and Performance Monitoring: Monitor business plans and actual sales achievements across APAC regions, support sales reporting, and drive efforts to meet sales targets including output and input goals while minimizing overdue items.
Order and Supply Chain Management: Manage customer safety and Kanban stock requirements to ensure shorter lead times, follow up on urgent orders and deliveries, and oversee order processing lead times as per agreed operational standards.
New Product Development Support: Participate in new product launches, managing costing and supply lead times in collaboration with the NPD team, and contribute to WMM’s Sales & Operations Planning (S&OP) processes.
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