Conducting necessary training, engaging necessary sales teams throughout the process, defining the KPI/requirements/sales targets to ensure a fair but constant push of products into the market, or obtain new account acquisitions and sales channels.
Maintaining and analysing customer records. Ensure customer satisfaction through regular visits, follow-ups, product recommendations, and timely issue resolution. Develop good business relationships with both new and longstanding customers / dealers to help fuel innovation plans, provide proper sales support/updates, and ensure continued market coverage.
Provide sales forecasts to support inventory planning and reduce stock issue situations.
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Business Development* Build and maintain strong relationships with merchants, partners, and stakeholders.
Operational & Reporting* Prepare and present regular sales reports, forecasts, and pipeline updates.* Ensure compliance with company policies, pricing structures, and documentation standards.* Collaborate with Operations, Marketing, and Customer Support teams to ensure smooth merchant onboarding and service.
Customer & Merchant Engagement* Handle escalated merchant issues and provide timely resolutions.* Ensure high levels of customer satisfaction and retention within the region.
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Business Development* Build and maintain strong relationships with merchants, partners, and stakeholders.
Operational & Reporting* Prepare and present regular sales reports, forecasts, and pipeline updates.* Ensure compliance with company policies, pricing structures, and documentation standards.* Collaborate with Operations, Marketing, and Customer Support teams to ensure smooth merchant onboarding and service.
Customer & Merchant Engagement* Handle escalated merchant issues and provide timely resolutions.* Ensure high levels of customer satisfaction and retention within the region.
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