Coordinate all aspects of the sales process from initial enquiry to closing of the opportunity as well as post-sales inquiry related to new variation work.
Monitor customer satisfaction, implementation procedures and activities for the purpose of providing feedback to clients.
Undertake research to identify opportunities and threats in the market place.
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Develop and implement innovative marketing campaigns aligned with business plans, within budget and timeline.
Support project launch activities, including launch events, press releases, sales presentation and other ad hoc marketing events. Liaise with agencies, vendors, banks, and authorities.
Source, recommend, and execute effective marketing and promotional tools that appeal to the targeted market segments.
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Cross-functional Collaboration: Work closely with product, sales, operations, and branch teams across Malaysia to ensure seamless campaign and event execution. You will be expected to travel to different states for on-ground activations, site visits, and roadshow support as needed.
Performance Reporting: Track and report on KPIs including campaign ROI, event attendance, and lead generation. Maintain accurate event records, post-event summaries, and support timely reporting for internal reviews.
Proven ability to plan and execute events, exhibitions, or roadshows end-to-end from logistics and vendor management to on-ground coordination.
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Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Manages and develops relationships with key internal and external stakeholders.
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Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
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Onboarding & Operations Support: Coordinate the administrative onboarding process for new accounts, liaising between internal teams (billing, legal, product) to deliver seamless client setups.
Research & Task Tracking: Conduct background research on existing client accounts ahead of strategy calls and systematically track follow-up action items through to execution.
Position Overview We are seeking an organized, detail-oriented Intern to directly support our Senior Account Manager for a 6-month placement. In this role, you will handle core administrative functions, coordinate client operations, and streamline everyday sales workflows to ensure high-priority accounts are seamlessly managed and supported.
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Pipeline Management: Manage the full sales cycle from lead generation to closing, ensuring an accurate forecast for the quarter and fiscal year.
Relationship Management: Build and maintain trusted relationships with key decision-makers and technical champions, including C-level executives.
Cross-functional Collaboration: Partner with Account Managers, Business Development Managers, and Pre-Sales Technical Support Engineers to deliver comprehensive, integrated solutions.
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