Simple and straightforward inquiries may be resolved directly with the customer, while complex matters shall be escalated to the Sales Personnel for further handling.
Receive, document, and manage customer complaints or feedback in a professional manner. Gather all necessary details pertaining to the complaint and relay the information accurately to the Sales Personnel for appropriate resolution and follow-up.
Compile and prepare monthly sales reports, including the Sales Summary for paper bags and the balance of planned deliveries for the respective month. Additional reports shall be prepared as and when required by management.
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Participate in stock counts and inventory audits, report discrepancies, damages, or losses to management and ensure proper storage and handling of products.
Market Intelligence: Conduct deep market research, competitor analysis, and identify emerging market trends to unlock new product opportunities.
Brand & Promotion: Plan and execute targeted marketing strategies, product promotions, and brand awareness initiatives.
Event Representation: Organize and participate in major industry exhibitions, forums, and technical marketing events to position the company’s products and services.
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