Act as the primary on-site interface with customers, providing timely communication, resolving technical and project issues, and maintaining strong customer relationships.
Work closely with engineering, manufacturing, procurement, logistics, and project teams to ensure seamless coordination throughout the project lifecycle.
Supervise commissioning, SAT (Site Acceptance Test), troubleshooting, punch list clearance, and project handover activities.
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Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Manages and develops relationships with key internal and external stakeholders.
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Identifies opportunities to upsell or cross-sell products and services to existing customers.
Prepares and performs machine demonstrations in collaboration with reference customers and/or Bystronic demo centre responsible.
Drives machine sales process from need identification stage to final Order Entry including negotiation of contracts, pricing, and terms of sale with customers.
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