Coordinate with customers and internal departments to ensure service level agreements (SLAs) are achieved while resolving operational issues promptly.
Support continuous improvement initiatives by analyzing warehouse performance, preparing operational reports, and implementing process enhancements to improve efficiency, quality, and cost-effectiveness.
Assist the Warehouse Manager in overseeing daily warehouse operations, including receiving, storage, inventory control, picking, packing, and dispatch, to ensure smooth and efficient workflow.
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Lead and coordinate investigations of workplace incidents, accidents, near misses, security incidents, property damage, and environmental events, ensuring root cause analysis and effective corrective actions are implemented.
Monitor and drive the timely closure of audit findings, incident actions, corrective and preventive actions, customer observations, and regulatory requirements.
Develop, coordinate, and deliver HSSE training programmes, safety inductions, toolbox meetings, emergency drills, awareness campaigns, and competency development initiatives.
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