Review, prepare, and translate business documents, reports, correspondence, contracts, and presentation materials in Mandarin, English, and Bahasa Malaysia.
Bachelor's/Master's degree in Biostatistics, Applied Statistics, or Epidemiology is preferred. Coursework in Computer Science, Data Science, Biology, or a related quantitative field will also be considered.
Translate business and policy needs into product solutions Scope requirements, develop user stories, and operationalise complex policy or business intent into scalable digital products.
Own and resolve customer cases: manual order releases, credit-block and proforma scenarios, detour orders, urgent/expedited orders and high-value or sensitive customer situations
Own and resolve complex and non-standard cases: manual order releases, credit-block and proforma scenarios, detour orders, urgent/expedited orders and high-value or sensitive customer situations
Own and resolve customer cases: manual order releases, credit-block and proforma scenarios, detour orders, urgent/expedited orders and high-value or sensitive customer situations
Analyse product performance through data analysis, user behaviour tracking, and operational metrics to identify improvement opportunities and inform product roadmap decisions