Champion Internal Controls: Maintain up-to-date process documentation that complies strictly with financial reporting controls, corporate policies, and local statutory requirements
Execute and coordinate digital campaign activities, including campaign setup, campaign updates, production tasks, workflow management, and delivery support across in-scope services
Roll-out Global template solutions for the area of Finance/ Tax, including solution documentation & implementation, test management, business process operations including integrated training management. Evaluate Local GAP and design localization extensions for the Global Template as part of the deployment activities for the Aspire roll out
Handles IT Incidents & Requests Received via Multiple Communication Channels (e.g. phone, email, chat, self- service portal). This includes troubleshooting, prioritizing issues, managing access rights etc
Audit Readiness: Coordinate and prepare data evidence for audits and regulatory inspections, ensuring our training processes meet all internal and external compliance standards.
Project Management : In project management, the leader would participate or sometimes lead certain projects. This includes : The new system goes live. New scope transition. New site transition. The leader would be expected to: Support/Lead transition activities (including knowledge transfer, hiring, training, etc). Support the transition team in resource allocation/management. Involve in Hypercare
Integrate AI-assisted analytics and intelligence—such as predictive modeling, AI/NLP features, Large Language Models (LLMs), or Intelligent Document Processing (IDP)—to generate automated insights, trend forecasting, and advanced health data analysis
Responsible for executing complex analysis and audits documentations of accounting transactions and processes in the P2D Finance business process area in conformance with accounting requirements and principles
Audit Readiness: Coordinate and prepare data evidence for audits and regulatory inspections, ensuring our training processes meet all internal and external compliance standards
Process Optimization & AI Automation: Identify manual, repetitive, or error-prone processes and pragmatically redesign them using advanced spreadsheets, BI dashboards, and emerging AI productivity tools
Simulate Customer Scenarios: Utilize our specialized onsite support laboratory to recreate customer scenarios, test assay performance, and validate technical solutions
Process Optimization & AI Automation: Identify manual, repetitive, or error-prone processes and pragmatically redesign them using advanced spreadsheets, BI dashboards, and emerging AI productivity tools
Simulate Customer Environments: Utilize our specialized onsite support laboratory to recreate customer scenarios, test instrument performance, and validate technical solutions
Simulate Customer Scenarios: Utilize our specialized onsite support laboratory to recreate customer scenarios, test assay performance, and validate technical solutions
Assist with marketing automation and campaign workflow tasks, including list handling, journey support, form setup support, and related production activities as applicable
Simulate Customer Scenarios: Utilize our specialized onsite support laboratory to recreate customer scenarios, test assay performance, and validate technical solutions
Build credibility with customers and other stakeholders at different levels through demonstrating business acumen and professional expertise, confidence and effective communication
You ensure customers pay within agreed payment terms, contacting sales team and customer on collection activities if vital as per company’s debt collection procedure
Performs other relevant support activities as and when required (e.g. support in validating/ performing data analysis/testing which contributes to the reporting to affiliates/ Compliance Projects )
Ensure proper use of the Repository tool, manage contract record maintenance, and maintain compliance with audit requirements. Participate in the audit process as per SOP
Capability Building: Foster the development of the content creation team members, promoting a culture of continuous learning, innovation, and content excellence
Foster effective collaboration within regional and global HR networks to understand pain points, proactively contribute in proposing solutions, and work closely with relevant teams on their implementation. Consistent and high-quality service deliveries are expected in this senior role