Documentation & Controlling : Ensure all work documentation and work processes are updated and meet with Internal Control Financial Reporting (ICFR), group policies and guidelines, local statutory and legal requirements within agreed service timelines. Perform back up function and other duties, including job rotation to other functional teams as and when required. Participate in any compliance audits and respond to audit queries
Handle multi-channel user communication—including phone, email, chat, and self-service portal—to troubleshoot issues and manage access rights efficiently
Defines compliance monitoring protocols and works closely with the Affiliate Compliance teams (Pharma, DIA, DC, Group functions) in highlighting key areas for improvements and supports the execution of the Compliance review activities pertaining to policy updates/changes
Define Data Models & Integration Pathways: You will create Conceptual & Logical Data Models, Taxonomies, Ontologies, and complex Integration pathways across the product ecosystem
Root-Cause Analysis & Problem Solving: Interact directly with stakeholders to resolve data quality issues using techniques like root-cause analysis, continuously improving trust and confidence in our enterprise data products
Provides first-level support for incidents concerning global applications, such as the Google suite, Microsoft Office, document management tools, conferencing tools, MAC applications; specific business applications
Provides first-level support for incidents concerning global applications, such as the Google suite, Microsoft Office, document management tools, conferencing tools, MAC applications; specific business applications
Issue Escalation: Evaluate and manage user requests and incidents using ITIL methodology for prioritization, and escalate issues and enhancement requests to the appropriate Support Team, tracking them to conclusion
Performs other relevant support activities as and when required (e.g. support in validating/ performing data analysis/testing which contributes to the reporting to affiliates/ Compliance Projects )
Exercise customer-centric business thinking, addressing customer needs ranging from overarching commercial strategy to complex operational, technical integration, and IT security challenges
Cross-Functional Collaboration : Collaboration with other functions (not limited to T&E) within Roche where required to support the effectiveness and efficiency of End-to-End processes, initiatives that meeting the Business Partners' needs, and participation in the Compliance Program
Proactively drives for continuous improvement and simplification of processes across the Digital IT support spectrum & get the good practices for Digital Solutions implementations
Impact: You deliver commercial impact by anchoring cost and developing a resilience pipeline of projects, in addition to securing our sustainability priorities. Specifically, you are accountable for:
Bridge Communication Channels: Serve as an effective liaison between front-line business users, specialized support teams, and regional leaders to streamline issue resolution and foster collaborative working relationships
Project Management : In project management, the leader would participate or sometimes lead certain projects. This includes : The new system goes live. New scope transition. New site transition. The leader would be expected to: Support/Lead transition activities (including knowledge transfer, hiring, training, etc). Support the transition team in resource allocation/management. Involve in Hypercare
Roll-out Global template solutions for the area of Finance/ Tax, including solution documentation & implementation, test management, business process operations including integrated training management. Evaluate Local GAP and design localization extensions for the Global Template as part of the deployment activities for the Aspire roll out