Plan, create, and manage social media content across relevant platforms, including content calendars, copywriting, visual assets, and performance monitoring.
Establish and maintain relationships with external partners, including shopping malls, kindergartens, educational institutions, and media partners, to develop strategic marketing collaborations.
Design and produce marketing collateral such as posters, flyers, videos, digital advertisements, and promotional materials in accordance with Yamaha's branding and corporate guidelines.
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Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable.NET Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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