Make decisions and execute plans based on performance data to improve operational efficiency such as turnaround time, quality or cost efficiency based on the operational standards.
Measure the effectiveness of all operational approaches and initiatives by placing performance measures to continually monitor the operational performance processes.
Execute the formulation of improved approaches and strategies that facilitate the achievement of operations targets.
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Candidate without relevant experience are welcomed to apply
Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
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Training & Skills: Not only will you get hands-on experience in retail, but we’ll train you to become an expert in everything from customer service to piercing (yep, we teach you how to do that too!).
A Team That Gets It: Work with a group of fun, energetic people who love what they do and always have each other's backs. Your team is your support system, and together, you'll crush it!
Providing next-level customer service that makes people feel amazing
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