Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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• Follow up company-provided customer enquiries and leads• Communicate with customers through WhatsApp, phone calls and appointments• Understand customer requirements and recommend suitable aluminium gate and autogate solutions• Arrange and conduct customer site visits• Take basic site measurements and understand site conditions• Present product designs, colours, features and available options• Coordinate with the office team for quotations and order requirements• Follow up quotations and convert enquiries into confirmed sales• Coordinate customer orders and payment progress with the office team• Follow up customer drawing confirmation before production• Coordinate with the office regarding production and installation arrangements• Maintain accurate customer and sales records in the company system• Follow company Sales SOP and customer follow-up procedures
Company Electric Vehicle Company-Generated Leads Sales Commission Monthly Performance Bonus Milestone Bonus AI-Assisted Sales & Follow-Up System Product & Sales Training Structured Sales SOP Clear Career Progression