Contributing ideas and feedback to the operation team for service enhancements, innovation and greater operational efficiencies
Able to establishes the annual banquet and catering revenue budget, establishes profitable pricing and produces event P&Ls monthly to analyse profitability.
Ensure the guests' hotel experience are of the highest standard
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Inspect guestrooms, corridors, and service areas regularly to ensure they are clean, well-maintained, and set up according to hotel standards.
Report and document any maintenance defects, damages, or repairs required, and follow up with the Engineering/Maintenance team to ensure timely completion.
Collect, document, and forward all guest Lost & Found items from Room Attendants in compliance with hotel procedures.
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Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
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Lead, supervise, and develop the Engineering team by conducting regular staff training, performance evaluations, and coaching to improve productivity and technical competency.
Monitor utilities consumption and implement energy-saving, sustainability, and cost-control initiatives.
Prepare and manage departmental budgets, CAPEX planning, maintenance expenses, and inventory control.
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