– Manage inbound calls and assist customers with hotel reservations, changes, and cancellations– Deliver accurate information on hotel offerings, policies, and local attractions– Resolve customer issues and special requests with care, escalating complex cases as needed– Maintain accurate and updated records in CRM and contact center systems– Support operational goals through quality, efficiency, and service excellence
Preferred Qualifications and Education
– Minimum 1 year of experience in hospitality, contact centers, or customer service roles– Fluent in both English and Japanese, with strong verbal and written communication skills– Proven ability to handle high-volume call environments with professionalism– Strong customer focus with a positive, solution-oriented approach– High school diploma or equivalent; hospitality or service certifications are a plus
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