Job Descriptions: -* To maintain an effective filing system for the Reservation department.* Responsible and accountable for all the data input and statistical information relevant to reservations and sales* To answer all incoming correspondence within the time limit set in the policy & procedure.* Willing to demonstrate flexibility in work hours, assignments, and scope of work as required in order to meet departmental objectives.* to ensure particular attention to the use of the Guest History facility in the Opera system.* To have knowledge of Front Office, Sales, and F&B operations.* To convert the call into bookings, up-sell, cross-sell, and other tasks stated in the reservation process.* To update Group Status Report and other required reports conduct necessary follow-up for each account/group on a daily basis.* Follow up / traces on group booking status one week prior to the arrival.* Handle all inquiries relating to rates, group bookings, and quotations.* Handle telephone communications and respond to inquiries in an effective, professional, and friendly manner following standards outlined in the department's standard operating procedure.