Keeping Things Organized: Keep our reservation system running smoothly, ensure reports are up to date, and manage payments and billing in a seamless and efficient manner.
Problem-Solving: Sometimes things don’t go as planned — but no worries! You’ll handle any bumps in the road with grace, finding quick solutions to ensure our guests continue to have a top-tier experience.
Shift Magic: Whether it’s the rush of a busy evening or a quiet early morning, you’ll be on top of all reservations, ensuring everything runs smoothly across different shifts.
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Helps in the review of work methods and procedures in F&B Reservation, recommends changes when necessary to improve quality of work.
Actively managing/selling the restaurants at 100% occupancy thru ensuring the team reconfirming all reservations includes both seminars, group bookings to maximise the revenues. Ensuring that all details are input in Sevenrooms accordingly.
Meet or exceed monthly upsell and maintain abandon calls goals at or below 3%
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Ensure all work meets company standards; all function paperwork must be accurate and complete, including catering requirements, guest preferences, booking supplements and payment details
Liaise with all departments to ensure the best service is provided to customers
Coordinate and plan manpower to solve issues arising from guest bookings
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