System & Product Knowledge: Be proficient in systems like OnQ PM, Delphi FDC, and The Lobby, while maintaining strong knowledge of hotel offerings and the local area.
Operational Accuracy: Accurately process reservations, maintain data integrity, and support occasional front office duties as needed.
Service & Commercial Focus: Maximize room revenue through proactive selling, respond to guest feedback, and contribute to continuous service improvement.
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System & Product Knowledge: Be proficient in systems like OnQ PM, Delphi FDC, and The Lobby, while maintaining strong knowledge of hotel offerings and the local area.
Operational Accuracy: Accurately process reservations, maintain data integrity, and support occasional front office duties as needed.
Service & Commercial Focus: Maximize room revenue through proactive selling, respond to guest feedback, and contribute to continuous service improvement.
...
Provide reservations support: Handle reservation requests and provide service to team members and customers as needed
Support department operations: Assist with departmental projects, prepare reports, and provide administrative support to reservations leadership
Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
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