Cancellation Management: Handle reschedules and cancellations, particularly Monday cancellations, and refill vacant slots using the waitlist and recent leads.
Hunt for new business: Identify, prospect and engage new clients across your target market, building a healthy pipeline through proactive outbound activity.
Hunt for new business: Identify, prospect and engage new clients across your target market, building a healthy pipeline through proactive outbound activity.
Manage High-Level Cases: Serve as the frontline technical expert for complex, escalated field cases. This is not routine ticketing; you will step in to troubleshoot and resolve the most challenging, multi-layered technical roadblocks our clients face.
Project Management : In project management, the leader would participate or sometimes lead certain projects. This includes : The new system goes live. New scope transition. New site transition. The leader would be expected to: Support/Lead transition activities (including knowledge transfer, hiring, training, etc). Support the transition team in resource allocation/management. Involve in Hypercare