Manage multiple sales channels in acquisition of subscribers for multiple products and segments
Retail Sales - recruitment and management of Retailers network for acquisition of subscribers, maintain Astro presence in the trade, ensure adequate stock inventory.
Direct Sales recruitment, training and supervision of a team of Contract Direct Sales Agents to drive acquisition via Events, Activities, Mobile counters, Sales Blitz and Corporate Selling
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Monitor and track key performance indicators (KPIs) such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs. Take corrective actions to address any performance issues.
Maintain a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints. Implement strategies to enhance the customer experience and maintain strong relationships.
Ensure compliance with safety regulations and company policies. Supervise and coach all the staff on the code of conduct and all the rules & regulation set by the company e.g. arrangement for overnight parcel, fake POD (proof of delivery) and etc.
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