Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
Identify and escalate priority issues through appropriate channels as and when necessary.
Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
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Provide support to Reservations, Telephone Operator, and Guest Services functions as required.
Handle check-in and check-out procedures efficiently using the property management system in compliance with Front Office Standard Operating Procedures (SOPs).
Allocate daily room assignments based on guest preferences, arrival time, and operational requirements.
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