Contributed to comprehensive business transformation by collaborating with stakeholders and vendors to design future-state processes, leading scenario-based testing for system enhancements, and supporting seamless implementation through training, communication, and post-rollout assistance.
Managed support documentation and reporting by maintaining detailed incident records and performance reports, updating Loan Origination SOPs and quick reference guides, and expanding the knowledge base with FAQs, video guides, and release updates.
Bachelor's Degree in Business Information System or any equivalent.
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