Review, improve and document SOPs for beverage preparation, food handling, hygiene and customer service, and develop the training materials used across all outlets
Conduct regular outlet visits and operational checks to ensure consistency, compliance and continuous improvement
Train and certify frontline crew on product knowledge, preparation technique, upselling and service standards
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Channel & Partner Management: Drive commercial discussions, ensure channel readiness, and oversee sell-in, sell-out, and sell-through execution.
Team Leadership: Lead and mentor regional sales teams, fostering a high-performance culture and building talent pipelines.
Cross-Functional Collaboration: Work closely with marketing, product, finance, and operations teams to ensure seamless execution of sales strategies.
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Provide leadership and management to the branch sales and operations teams to deliver the annual sales growth and targets as defined by Regional Director
Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products across retail and non-retail