Set ticket impact, urgency and prioritizes tickets, set user perception and expectation accordingly in terms of turnaround and response time
Ensure all tickets are followed up and actioned within stipulated time-frame to avoid backlog of tickets that has exceeded KPI, including tickets assigned to individuals and support queues managed by the team
Provide technical support to user issues on products supported in a systematic and logical way.
...
Basic understanding of ePerolehan and government procurement processes is preferred.
Good communication and interpersonal skills.
Self-motivated
proactive
and willing to learn.
Candidates with exposure to tender preparation or government-related projects will have an added advantage.
Experience dealing with government agencies or public sector clients is encouraged.
Familiarity with procurement platforms and tender documentation is a plus.
Good communication and interpersonal skills.
Basic knowledge of Microsoft Office
especially Microsoft Word and Excel.
Good organisational and time-management skills.
Detail-oriented
responsible and willing to learn.
Able to maintain confidentiality when handling employee and company information.
Able to work independently and as part of a team.
Proficient in Microsoft Office (Word & Excel).
Good communication and organizational skills.
Responsible
positive attitude
and eager to learn.
Able to work independently and as part of a team