Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
Collaborate with internal stakeholders like application, business, infrastructure, security, and operations to continuously improve the stability of applications.
Develop support operational documents to summarize common support issues.
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Job SummaryWe are looking for a hands-on AI Engineer to design, develop, integrate, and deploy Generative AI, AI chatbot, and Agentic AI solutions. The role will focus on building practical AI applications and integrating LLM capabilities with existing applications, APIs, databases, and enterprise systems.Key ResponsibilitiesDesign and develop AI chatbots, copilots, and LLM-powered applications.Build Agentic AI solutions with reasoning, tool/function calling, multi-step task execution, and workflow automation.Implement RAG, embeddings, vector search, prompt engineering, and conversational memory.Work with commercial and open-source LLMs and select appropriate models based on business and technical requirements.Integrate AI solutions with REST APIs, databases, CRM/ERP systems, and enterprise applications.Develop AI integration services and APIs for existing systems and business workflows.Evaluate and optimize AI solutions for accuracy, reliability, latency, scalability, security, and cost.Collaborate with software engineers, architects, product teams, and business stakeholders.Keep up to date with developments in Generative AI, LLMs, Agentic AI, and AI automation.RequirementsBachelor's degree in Computer Science, AI/ML, Software Engineering, or a related field.3+ years of experience in AI/ML engineering, software engineering, or a related role.Hands-on experience developing LLM applications, AI chatbots, or Generative AI solutions.Practical experience with AI Agents, Agentic AI, tool/function calling, or AI workflow automation.Experience with open-source LLMs such as Llama, Qwen, Mistral, Gemma, or equivalent.Strong Python programming and software engineering skills.Experience with REST APIs, system integration, databases, and cloud/on-premise environments.Hands-on experience with RAG, vector databases, embeddings, and prompt engineering.Experience with frameworks such as LangChain, LangGraph, LlamaIndex, Semantic Kernel, AutoGen, CrewAI, or equivalent.Experience with LLM platforms such as OpenAI, Azure OpenAI, Anthropic, Gemini, and/or open-source models.Familiarity with Docker, Git, CI/CD, and production deployment.Preferred SkillsExperience serving open-source LLMs using vLLM, Hugging Face, Ollama, or equivalent.Experience with MCP, multi-agent systems, LLM evaluation/observability, fine-tuning, LoRA/QLoRA, or model optimization.Experience with AWS, Azure, or Google Cloud.Knowledge of AI security, data privacy, access control, and responsible AI.
Implement offline-first architecture using SQLite and synchronization services.
Integrate applications with retail hardware devices such as receipt printers, barcode scanners, cash drawers, payment terminals, and customer displays.
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You will work across the entire stack — from frontend experiences and APIs to distributed systems, data infrastructure, LLM orchestration, agentic workflows, evaluation systems, and autonomous optimization loops.
The ideal candidate has deep hands-on experience with Claude/Anthropic models, agentic architectures, tool-use, multi-step reasoning, autonomous execution loops, and AI-driven self-optimization.
You should be comfortable asking: "How can we make the system improve itself rather than requiring an engineer to manually optimize every workflow?"
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You will work across the entire stack — from frontend experiences and APIs to distributed systems, data infrastructure, LLM orchestration, agentic workflows, evaluation systems, and autonomous optimization loops.
The ideal candidate has deep hands-on experience with Claude/Anthropic models, agentic architectures, tool-use, multi-step reasoning, autonomous execution loops, and AI-driven self-optimization.
You should be comfortable asking: "How can we make the system improve itself rather than requiring an engineer to manually optimize every workflow?"
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Full Stack EngineeringFrontend: React, Next.js, TypeScript, modern component architectures, state management, real-time and streaming AI interfaces, agent activity and execution interfaces, data visualization.Backend: Node.js, TypeScript, Python, REST APIs, GraphQL, WebSockets and streaming, event-driven architectures, background workers, job queues, distributed systems, authentication and authorization.
Distributed SystemsDesign systems that reliably execute thousands or millions of AI and data-processing tasks. Kubernetes, Docker, Cloud Run and serverless, message queues, Redis, Kafka or equivalent, distributed job processing, concurrency management, rate limiting, retries, idempotency, fault tolerance, observability. You know how to build systems that stay reliable when agents fail, APIs time out, models hallucinate, or downstream services go away.
Data & Learning InfrastructureBuild the infrastructure agents need to learn from historical executions. PostgreSQL, BigQuery or equivalent data warehouses, ClickHouse or analytical databases, vector databases, embeddings, retrieval systems, event logs, feature stores, analytics pipelines, data ingestion.
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You will work across the entire stack — from frontend experiences and APIs to distributed systems, data infrastructure, LLM orchestration, agentic workflows, evaluation systems, and autonomous optimization loops.
The ideal candidate has deep hands-on experience with Claude/Anthropic models, agentic architectures, tool-use, multi-step reasoning, autonomous execution loops, and AI-driven self-optimization.
You should be comfortable asking: "How can we make the system improve itself rather than requiring an engineer to manually optimize every workflow?"
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CNS Worldwide Executive Search is looking for a Support & Field Services Engineer on behalf of our client, a specialised American-French technology company providing environmental monitoring and compliance solutions to the pharmaceutical, healthcare, laboratory, and medical device sectors.
This is an exciting opportunity for a hands-on technical professional who enjoys solving problems, working directly with customers, and travelling across the APAC region.
Based in Petaling Jaya, you will join a close-knit APAC team and gain broad exposure across technical support, field services, system implementation, customer training, and engineering projects.
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CNS Worldwide Executive Search is looking for a Support & Field Services Engineer on behalf of our client, a specialised American-French technology company providing environmental monitoring and compliance solutions to the pharmaceutical, healthcare, laboratory, and medical device sectors.
This is an exciting opportunity for a hands-on technical professional who enjoys solving problems, working directly with customers, and travelling across the APAC region.
Based in Petaling Jaya, you will join a close-knit APAC team and gain broad exposure across technical support, field services, system implementation, customer training, and engineering projects.
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Comfortable with numbers. Spreadsheets, dashboards, reading a report and asking why.
Can write a clean update that explains a result, not just reports a number.
Has built or tinkered with something of their own. A side project, a personal AI experiment, anything self-started. Doesn't need to be marketing related.
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Conduct rigorous testing and provide ongoing maintenance for applications to uphold performance and reliability standards.
Cultivate deep insights into clients' businesses and industries, leveraging this understanding to identify and capitalize on new opportunities for innovation and improvement.
Foster strong client relationships through clear and effective communication, collaborating closely with both clients and superiors to achieve project success.
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Must be able to manage database processes and reporting structures
Extract and analyse data from core business systems such as engineering softwares, CRM,ERP, excel, or operational platforms using SQL or other appropriate methods.
Validate data accuracy, completeness, consistency; identify gaps or anomalies
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