Define the middleware architecture: interface abstractions, data models, message formats, protocol handling, error handling, logging, configuration and service lifecycle.
Expected to be able to work with limited direction, have keen attention to detail, and be able to provide crisp status of progress, issues, and risks on the program to the management team.
Work closely with the SPEED architect, quantitative researchers, and the business to provide high ROI solutions that are aligned with both the business and the platform strategy.
What You'll Do: Provide expert support for Cisco Unified Communications Manager (UCM) Troubleshoot system issues and implement effective solutions Manage upgrades, patches, and configuration changes Collaborate with internal teams and clients to ensure optimal performance Monitor system health and proactively resolve potential problems Document processes, incidents, and resolutions clearly