Document, track and escalate issues as appropriate, using quality tools or similar techniques.
Troubleshoot products during NPI/NPD as well as Mass Production and work with cross functional teams to close issues to drive towards root cause identification and resolution.
Analyzed and recommend improvements to all production process and methods to facilitate quality improvement regarding to testing.
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Monitor daily test performance, identify potential delivery risks, and work with Production to implement recovery plans.
Support system time requests for test program development, validation, and debugging activities, while proactively informing customers of any potential delivery impact.
Manage test capacity and resource allocation in line with production schedules.
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