Facilitate alignment of test scenarios, resource allocation, user access provisioning, and execution plans across markets.
Support the development and review of test cases, business scenarios, and expected results to ensure completeness, accuracy, and cross-market consistency.
Oversee daily UAT execution activities, including test progress tracking, defect management, retesting, and sign-off readiness.
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Track and analyze operational performance by monitoring KPIs, preparing performance reports, and providing actionable insights to improve productivity, quality, and customer experience.
Drive continuous improvement by optimizing processes, supporting UAT and new campaign readiness, and collaborating with stakeholders to enhance operational effectiveness.
Bachelor's Degree in Business, Human Resources, Communications, or a related field.
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Accountable for the effective management, execution and oversight of R&D quality audits, inspection readiness, inspection preparation and conduct, CAPA management, quality event oversight and related deliverables for assigned R&D groups, regional affiliates, countries or workstreams, with emphasis on Asia-Pacific activities.
May act as a standing member of the R&D Quality Audits, Inspections and CAPA Management Leadership Team and contribute to development of short- and long-range strategy, infrastructure, resource plans, governance and process improvement across R&D Quality.
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Direct the planning and review of bus service capacity and schedules submitted by public bus operators.
Leverage data analytics and on‑site monitoring to drive evidence-based performance improvements and pre-empt service degradation.
Support bus package tendering and industry transition under the Bus Contracting Model, including public bus operator relationship management and contract governance.
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Track and report Tosca adoption progress, licence utilisation, automation coverage, benefits, risks, and recommendations to management and stakeholders
Review test artefacts, automation assets, and evidence records to ensure they are reusable, maintainable, and aligned with automation objectives.
Manage Tosca usage in secure environments, including setup constraints, access arrangements, and compliance with security protocols. • Guide structured test design practices that improve automation readiness, including reusable test cases, clear test data needs, and traceable expected results.
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Assist in maintaining ODC governance documentation, operating procedures, and supplier obligations.
Act as the primary coordinator for third-party risk assessments involving strategic suppliers and ODC service providers.
Liaise with Risk Management, Procurement, Compliance, Information Security, and supplier representatives to facilitate assessment activities and remediation tracking.
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Manage and coach a team of SQEs supporting Tosca adoption, testing capability uplift, automation implementation, and quality improvement across selected systems
Tosca as the key tool for priority systems and other tools considered only where they better fit the technology stack or testing need
Manage and coach a team of SQEs supporting Tosca adoption, testing capability uplift, automation implementation, and quality improvement across selected systems
Track and report Tosca adoption progress, licence utilisation, automation coverage, benefits, risks, and recommendations to management and stakeholders
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Mitigate Critical Risks: Proactively identify systemic vulnerabilities to prevent high risk quality failures that could impact the integrity of our operations and stakeholder trust.
Perform Root Cause Analysis: Lead deep-dive investigations into quality failures or "near-misses," identifying root causes and implementing corrective and preventive action plans.
Create Data-Driven Insights: Build automated dashboards and reporting pipelines to provide leadership with real-time visibility into compliance health and quality trends.
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Co-ordinate with Customer Service Department (CSD) on in-house quality inspection.
Ensure unit defects are rectified in a timely manner and within the time frame allowed or specified.
On site implementation of Client Environment, Health & Safety Policy and ensuring Contractor achieves the highest standard during every Quarterly Site Inspections.
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Manage and coach a team of SQEs supporting Tosca adoption, testing capability uplift, automation implementation, and quality improvement across selected systems.
Track and report Tosca adoption progress, licence utilisation, automation coverage, benefits, risks, and recommendations to management and stakeholders.
Assist in maintaining ODC governance documentation, operating procedures, and supplier obligations.
Act as the primary coordinator for third-party risk assessments involving strategic suppliers and ODC service providers.
Liaise with Risk Management, Procurement, Compliance, Information Security, and supplier representatives to facilitate assessment activities and remediation tracking.
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Conduct root cause analysis (RCA) on quality failures and drive corrective action plans (CAPs) with vendor partners through to closure
Own end-to-end CSAT performance across vendor sites, including target setting, trend monitoring, and driver analysis (DSAT deep dives by category, language, site, and agent cohort)
Translate CSAT/DSAT insights into actionable improvement programs — coaching frameworks, process fixes, knowledge base gaps, and policy clarifications
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Implement automated testing services for digital platforms that will improve service quality and speed of delivery.
Implement processes, procedures and measures that ensures performance, resilience and quality objectives are met.
Implement a roadmap for continual improvement for testing and quality assurance.Build a career with us as we help our customers and the community live healthier, longer, better lives.
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Co-ordinate with the process owner to establish the root cause and problem-solving action plans with regards to customer complaints, feedback or quality issues.
Co-ordinate company Quality Initiatives, programs and implementation.
Participate in Company Business Continuity Plan, Emergency Preparedness Plan, Crisis Management and Control.
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