Design and review test cases, test plans, and test scenarios based on business and technical requirements.
Identify, document, track, and verify software defects using defect management tools such as Jira.
Collaborate with developers, business analysts, product owners, and stakeholders to ensure software quality throughout the Software Development Life Cycle (SDLC).
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Support QMS-related activities such as handling of Change Control, Deviation, and Corrective Action Preventive Action (CAPA), Annual Product Quality Review, Market Complaints, Product Recall, Adverse Drug Event, and Internal Audit.
Prepare, review, and revise the Site Master File, Qualification/Validation protocol, and related Standard Operating Procedures.
Prepare and review all documents pertaining to Quality Management System (QMS).
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Assist in the preparation and organization of documentation, such as calibrations, function tests, material certifications and inspections, and as necessary, third-party quality control inspections.
Prepare equipment and critical spares for shipment and staging at a pre-determined location or loading zone.
In the absence of Shared Base Support (SBS), carry out some SBS tasks such as equipment shipping, receiving and associated mechanical lifting.
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Assisting Executive in administrative work as and when required.
Daily filing, updating, and management of all records/documentation to ensure they are in order and easily retrieved as per company policy and requirements.
To carry out any other tasks given by superior from time to time basis.
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Own the quality engineering framework, including automation tooling, test architecture, CI/CD integration, reporting, and quality gates.
Identify opportunities to leverage AI and intelligent tooling to optimise test coverage, improve root cause analysis, support risk-based testing, and reduce manual effort.
Drive release confidence through measurable quality indicators, including defect leakage, automation coverage, flaky test reduction, execution stability, and production incident trends.
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Ensure successfulness application/ renewal of food safety system related certificates including FSSC22000, GMP, HACCP, Non-GMO Supply Chain, IVA cert, AQIS Permit, Halal, Kosher, Health cert, Free Sale cert etc.
To coordinate and verify that all critical equipment and machines sanitation and cleaning program are fully implemented in accordance to GMP & HACCP requirement.
Monitors and ensure proper documentation (recording and filing) of every sanitation and verification works.
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Ensure the control of documents and support Quality Management Representative with respect to ISO 9001:2015 and/or up-to the latest revision
Support the development and implementation of Environmental Management System and Occupational Health and Safety Management System with respect to ISO 14001 and ISO 45001 up-to the lastedt standard revision
Ensure calibration and maintenance requirements for test equipment are fulfilled in the department
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Proactive Training: Train team members on service quality issues and quality
Interface Participation: Act as an active contact person for quality, knowledge, and product launch topics; participate in GPC projects and initiatives
Information Flow: Ensure all relevant information (e.g., product launches, quality notifications) is delivered and communicated to the organization in a timely manner
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Identify, document, prioritise, and track defects through to resolution, providing clear and timely communication of testing progress, risks, and quality metrics to project stakeholders.
Drive continuous improvement of QA processes, standards, and documentation, embedding best-practice testing approaches and contributing to a high-quality Agile delivery culture across the program.
Proven commercial experience as a QA Engineer or Test Analyst on Salesforce platforms, with a strong understanding of Sales Cloud and/or Service Cloud configuration, custom development, validation rules, and integrations.
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