Coordinate all activities for identification, collection, indexing filling and storage related to the Document Control procedure, including QC documents. (E.g. CPIS, DR, RIR)
Input document data into the standard registers ensuring that the information is accurate and up to date.
Maintain updates records of all approved documents.
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Lead customer complaint management processes, including investigation, root cause analysis, corrective actions, and continuous improvement initiatives.
Ensure quality compliance throughout the distribution network, including distributors, co-packers, transport providers, and third-party logistics partners (3PLs).
Coordinate quality-related communications with customers, authorities, and external stakeholders while ensuring timely issue resolution.
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Understand and audit on production line process and equipment setup. Ensure all the documents (PWI) used for process are tally with BOM/Engineering and assembly drawing.
Inform the superior and concerned departmental representatives on the nature of non-conformance detected during auditing.
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Ability to interpret technical drawings, specifications, and industry standards, and to align production processes with customer and regulatory requirements.
Demonstrated leadership skills, including team management, cross-functional collaboration, and training or mentoring of staff on quality topics.
Strong analytical and problem-solving abilities, with attention to detail and a structured approach to resolving quality issues.
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Apply approval or rejection labels to raw materials and finished goods.
Involved in management of non-conforming products and release of conforming finished goods.
Support roles consist of work in a: clerical, administrative or specialized support tasks in an office or field setting, specialized technical tasks or skilled craft work, and unskilled or semi-skilled operational tasks
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