Defect Containment: Identify, document, and segregate non-conforming or defective materials. Issue non-conformance reports (NCRs) and immediately communicate quality issues to production supervisors.
Process Compliance: Ensure all manufacturing processes adhere to internal standard operating procedures (SOPs) and industry regulatory standards (e.g., ISO 9001).
Continuous Improvement: Assist the engineering team in root-cause analysis for recurring defects and suggest improvements to minimize waste and rework.
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Conduct sensory evaluations and coordinate laboratory testing where required.
Identify, document and promptly escalate non-conforming materials, products or processes. Ensure affected stock is identified and held pending an authorised decision.
Investigate quality issues, support root-cause analysis and follow up on corrective and preventive actions.
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Assist in the maintenance and execution of IATA Pool-related programs such as IFQP and IDQP
Assist in implementing the compliance monitoring framework to identify and address potential non-conformities with CAAM regulations, organization-approved policies, and industry best practices.
Provide support in gathering information and reporting compliance status to senior management.
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Keep abreast of University policies, procedures and developments in internal auditing, and perform other audit-related duties as assigned.
Assist the Head in implementing quality assurance activities and ensuring compliance with University policies, MQA, JPT and other regulatory requirements.
Support the preparation and submission of documentation for programme accreditation, renewal, approval, changes and other regulatory requirements, including MQA and JPT applications.
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Attend to all outbound and inbound calls, WhatsApp and emails from external customers using proper telephone / WhatsApp writing etiquette, maintaining a response rate in accordance with agreed standards of performance.
Able to follow through medical queries with scheduling appointments for patients from phone, WhatsApp and email or upon relevant request.
Able to handle emergency requests such as ambulance requests efficiently, calmly, and professionally.
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