What You'll Do:️ Provide first-level technical support to staff on hardware, software, and network issues Troubleshoot and resolve IT-related problems efficiently Respond to helpdesk tickets, emails, and phone inquiries promptly️ Document issues and solutions for future reference Assist with setup, installation, and configuration of IT equipment Ensure adherence to security protocols and company policies
Work with cross-functional teams (IC design, firmware/software, verification, characterization, and product test) to quickly resolve test pattern-related issues.
Design and demonstrate technical workflows and integrations across the desktop product suite — leveraging APIs, data integrations, and client systems — to deliver measurable value within trading, analytics, and risk environments
Configure Employee Central modules including Foundation Objects, Generic Objects, Position Management, Workflow, Business Rules, Role-Based Permissions, Global Assignments, Concurrent Employment, Event Reasons, and employee lifecycle processes.
Work with cross-functional teams (IC design, firmware/software, verification, characterization, and product test) to quickly resolve test pattern-related issues.