Compile list of outstanding ISO20K audit finding by internal and external auditors and follow up with the action owners on the resolution and evidence collection.
Update the 'Audit Master list' for every Corrective Action/Preventive Action (PA/PP) generated in all ISO20K audits conducted by internal and external auditors.
Compile all DTD feedback on the Notification Report on All PA/PP ISO20K by internal and external auditors quarterly.
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Compliance Verification: Plan and execute regular process audits and quality assurance checks across ITIL and ISO/IEC 20000 processes to ensure adherence to documented procedures and quality controls required for audit readiness
Operational Data Analysis: Analyze IT Service Management (ITSM) Operations data using tools like Power BI or equivalent platforms to aggregate and analyze data from ITSM systems and other relevant sources any other relevant tools to identify performance metrics, trends, and anomalies.
Manage Quality Reporting: Design and deliver executive-level service quality dashboards, communicating performance against SLAs and quantifying the business impact of quality issues.
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Compliance Verification: Plan and execute regular process audits and quality assurance checks across ITIL and ISO/IEC 20000 processes to ensure adherence to documented procedures and quality controls required for audit readiness
Operational Data Analysis: Analyze IT Service Management (ITSM) Operations data using tools like Power BI or equivalent platforms to aggregate and analyze data from ITSM systems and other relevant sources any other relevant tools to identify performance metrics, trends, and anomalies.
Manage Quality Reporting: Design and deliver executive-level service quality dashboards, communicating performance against SLAs and quantifying the business impact of quality issues.
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OS Deployment & Configuration:Core proficiency in installing, updating, and managingWindows (7, 10, 11) environments, with basic familiarity with Linux or macOS.
Software Troubleshooting: Installing and configuring productivity tools (e.g., Microsoft 365, internal database applications) and repairing corrupted software paths or drivers.
Endpoint Security: Basic implementation of cybersecurity hygiene, including virus/malware removal, firewall configuration, and applying security patches.
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