Conduct investigation on customer complaint; non-conformance issued and feedback. Attending to complaints immediately upon received from customer on any quality issues.
Collect and compile quality data, for analysis, fact finding and improvement.
Prepare reports to communicate outcomes of quality activities.
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Conduct investigation on customer complaint; non-conformance issued and feedback. Attending to complaints immediately upon received from customer on any quality issues.
Collect and compile quality data, for analysis, fact finding and improvement.
Prepare reports to communicate outcomes of quality activities.
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Generate, monitor, and analyze testing and code quality metrics to improve overall software reliability.
Serve as a technical reference for software quality, mentoring team members, sharing knowledge, and delivering technical guidance and training.
Provide technical leadership by taking ownership of critical quality initiatives, supporting technical decision-making, and ensuring continuity of testing activities when needed.
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Foster an inclusive, collaborative, and high-performing engineering culture that encourages teamwork, innovation, and continuous improvement.
Create a psychologically safe work environment where team members feel comfortable sharing ideas, learning from mistakes, challenging assumptions, and engaging in constructive discussions.
Actively drive employee engagement, talent development, succession planning, and the continuous enhancement of chapter capabilities.
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Work with BUs on external audits, Request For Change (RFC), and quality risk assessments to identify improvement areas and promote a strong food safety culture within the organization.
GTQM Resource Database Management:
Maintain and update resource documents for Group TQM and BUs. Manage user access requests and approval matrices in line with requirements.
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As part of the Business Applications Services (BAS) Tribe, our mission is to deliver and continuously enhance Swift’s Ordering, Billing, Finance, and Provisioning services while evolving our on-premises and cloud technology landscape. Building on several years of transformation, we are accelerating the consolidation and modernization of our delivery model and are seeking an experienced Chapter Lead to lead a development Chapter focused on Pega, User interfaces , Integration, CI/CD, APIs, and Agentic AI.
If you are a hands-on People Leader with a passion for software development, delivery excellence, and talent growth, and you thrive in a multicultural and agile environment, you may be the person we are looking for. Our ecosystem is dynamic and continuously evolving, making curiosity, adaptability, and a strong learning mindset essential qualities for success.
Reporting to a member of the Tribe Leadership Team and working closely with Product Owners, Business Leads, Architects, Testers, and System Engineers, you will lead and develop a Chapter of 15 headcount software engineers and subject matter experts. You will be responsible for coordinating and upskilling Chapter members, contributing to the successful delivery of business initiatives, and ensuring alignment with governance, security, operational KPIs, and delivery processes.
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Foster an inclusive, collaborative, and high-performing engineering culture that encourages teamwork, innovation, and continuous improvement.
Create a psychologically safe work environment where team members feel comfortable sharing ideas, learning from mistakes, challenging assumptions, and engaging in constructive discussions.
Actively drive employee engagement, talent development, succession planning, and the continuous enhancement of chapter capabilities.
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Familiar with data centre construction quality requirements, testing and commissioning procedures, and relevant standards including ISO 9001, ANSI/TIA-942, ASHRAE thermal guidelines, Uptime Institute Tier principles, ASTM, ANSI, ACI, Singapore Standards and applicable Codes of Practice will be advantageous.
Having ISO 9001 Auditor certification, TIA-942, Uptime Institute, commissioning, Green Mark or other relevant data centre certifications will be advantageous.
Familiar with data centre construction quality requirements, testing and commissioning procedures, and relevant standards including ISO 9001, ANSI/TIA-942, ASHRAE thermal guidelines, Uptime Institute Tier principles, ASTM, ANSI, ACI, Singapore Standards and applicable Codes of Practice will be advantageous.
Having ISO 9001 Auditor certification, TIA-942, Uptime Institute, commissioning, Green Mark or other relevant data centre certifications will be advantageous.
Defect & Deficiencies Management: Identifying, logging, and tracking Non-Conformance Reports (NCRs) and conducting root cause analysis (RCA) to prevent rework.
MEP Coordination: Ensuring the architectural and structural envelope seamlessly integrates with critical MEP (Mechanical, Electrical, and Plumbing) services.
QAQC Manager- Civil & Structural (Data Centre Construction) - Johor Bahru (Construction Multinational)
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