What You'll Do:️ Provide first-level technical support to staff on hardware, software, and network issues Troubleshoot and resolve IT-related problems efficiently Respond to helpdesk tickets, emails, and phone inquiries promptly️ Document issues and solutions for future reference Assist with setup, installation, and configuration of IT equipment Ensure adherence to security protocols and company policies
Knowledge Base Architecture: Build and iterate on domain knowledge bases, codifying professional judgment criteria, standard analysis protocols, and industry know-how into governable, reusable digital assets.
Collaborate closely with the device team to optimize circuit performance and reliability based on actual device characteristics (e.g., Fowler-Nordheim Tunneling, Band-to-Band Tunneling);
Work closely with the SPEED architect, quantitative researchers, and the business to provide high ROI solutions that are aligned with both the business and the platform strategy.
Perform server hardware assembly, disassembly, component replacement, and repair involving compute, storage, NICs, power modules, fans, memory, and GPU servers as applicable.