This role consists in reviewing a sample of the checks carried out by the Sales Quality team by providing an additional line of defense for conduct risk.
This role is also required to conduct investigation on all complaints raised by WPB Stakeholders and mis-selling and misconduct issues identified during Sales Quality checks to provide a fair outcome to customers.
Ensure the business’s compliance to HSBC Global Sales Quality and regulatory standards.
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Degree holder, preferably in Computing Information System or equivalent
10 or more years working experience in QA for IT systems including eCommerce websites and mobile app, with at least 3 years’ experience in supervising junior QA staff
Experienced in managing testing with frequent product release cycle
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