Quality Assurance & Auditing: Conduct regular analytical audits of human moderation, ensuring all processes comply with data protection and Trust & Safety standards while maintaining specific audit targets (e.g., Accuracy, RCA, and Appeal success rates).
Activly support and collaborate with the APAC Logistics organization by implementing, maintaining, and continuously improving the Getinge Quality System, including supporting operational processes from a quality aspect to ensure compliance.
Ensure the commitment towards Bumi Armada company policies, local statutory, industry, Classification Society, corporate standards, HSE and procedures by the team.
Analyze quality data, implement corrective and preventive actions (CAPA), and continuously improve QA/QC systems, processes, and documentation to enhance operational performance and product quality.
Maintain quality documentation, inspection records, and compliance reports while coordinating with Production, Engineering, and Supply Chain teams on quality-related matters.
Develop new tasks, metrics or experimental methods for capabilities and user experience issues that existing evaluations miss, and test their validity, bias and reproducibility.
Build reproducible agent evaluations, regression tests and end-to-end observability, using real tasks and production failures to guide system improvements.