Knowledge Base Architecture: Build and iterate on domain knowledge bases, codifying professional judgment criteria, standard analysis protocols, and industry know-how into governable, reusable digital assets.
Implement high-precision timing control logic to accurately generate the internal timing signals required for various operations (such as tR, tPROG, tBERS, etc.);
Master Complex Problem Solving: Collaborate with cross-functional teams to diagnose complex network incidents, performing deep root-cause analysis to prevent recurrence
Responsibility will also include effective verbal and written communication of results, which will be used to drive improvements in product design, process technology, and applications. Such communication will require, but not limited to, writing cogent and convincing technical reports suitable for external customers.
Work closely with the SPEED architect, quantitative researchers, and the business to provide high ROI solutions that are aligned with both the business and the platform strategy.
What You'll Do: Provide expert support for Cisco Unified Communications Manager (UCM) Troubleshoot system issues and implement effective solutions Manage upgrades, patches, and configuration changes Collaborate with internal teams and clients to ensure optimal performance Monitor system health and proactively resolve potential problems Document processes, incidents, and resolutions clearly