Receive, record, and follow up on residents' and tenants' requests, complaints, maintenance issues, and feedback, ensuring timely coordination with the relevant departments for resolution.
Assist with the booking of common facilities, move-in and move-out arrangements, parcel and courier handling, and other resident-related services in accordance with established procedures.
Answer telephone calls, emails, and other correspondence professionally, maintaining accurate records of visitor logs, service requests, incidents, lost and found items, and other operational documentation.
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Act as the main point of accountability for all property-related matters across the Group.
Ensure smooth day-to-day operation of all facilities, including building services (M&E systems, HVAC, lifts, fire systems), cleaning, security, landscaping, waste management, and office infrastructure and common area upkeep.
Establish preventive maintenance schedules and lifecycle replacement planning.
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