Govern project execution to ensure delivery within agreed timelines, cost, and quality, in compliance with internal SDLC, governance, and regulatory requirements.
Lead the planning and delivery of a complex, multi-workstream technology transition programme, establishing clear scope, objectives, governance, milestones, dependencies and deliverables.
· Plan, forecast and track sub-contractors work progress, provide weekly scheduling and conduct daily coordination meeting to ensure project target timeline are met by sub-contractors, including logistic arrangement for daily operation needs.
Project Leadership: Take ownership, lead, and manage the construction phases of data center facilities, ensuring alignment with AirTrunk values and objectives.
Contact Centre Systems: Implementation, maintenance and support of contact centre solutions (e.g. Telephony, Live Chat, Chat/Voice bots or Customer Relationship Management systems)