Responsible for identifying, analyzing and responding to risks that are likely to affect the projects.
Responsible for project status, performance and forecasting reporting to the management/customer.
Coordinate the purchase of equipment, material and services in a timely and efficient manner based on the contractual schedule and project specifications.
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Client & Stakeholder Management: Serve as the primary point of contact for clients; communicate project progress, updates, and outcomes effectively to both technical and non-technical stakeholders.
Cost Monitoring & Reporting: Monitor project expenditures closely and proactively inform stakeholders and leadership when additional costs are anticipated or incurred beyond the agreed contract scope.
Risk Management & Problem-Solving: Identify potential project risks, develop mitigation strategies, and resolve issues proactively to keep projects on track within scope.
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Prepare project documentation such as Project Plan, Technical Document, Material Document Submission, drawings and OMM.
Participate in the regular meeting of the project, allocate, arrange and complete the relevant work on time according to the meeting requirements and report daily or weekly progress at site.
Manage/Monitor/Track project and control cost to ensure project is completed on time within budget, contractual and safety standard
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The Program Manager is also responsible for program governance, service excellence, continuous improvement, financial performance, and the overall strength of the client partnership.
Achieve Profit Targets: Lead and mentor the team to effectively manage assigned projects, ensuring financial objectives are met or exceeded.
Achieve Registration Targets: Lead and mentor the team to develop and execute effective strategies that drive participant sign-ups, ensuring registration goals are met or exceeded for each event.
Identify and manage portfolio dependencies, constraints and resource conflicts, escalating matters that require sponsor, functional or executive decisions.
Provide portfolio delivery assurance through health checks and stage-gate reviews and recommend recovery interventions for projects that are at risk or underperforming.
Confirm that proposed initiatives have an approved business case, accountable sponsor, defined benefits, funding, delivery approach, resource plan, risk assessment and success measures before approval.
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Represents the regional project team at internal meetings and at the cross-functional Clinical Project Team (CPT) meetings
Leads regional operations meetings with all regional project team members
Leads planning and management of the assigned clinical projects from feasibility through closeout activities for region, in line with global project timelines
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Sales Operations: Support the commercial pipeline by generating precise, highly accurate quotations, managing distinct licenses for varying clinical entities, and maintaining administrative velocity.
Path to Management: This is a high-growth trajectory role. Successful candidates are expected to build standard operating procedures for these foundational tasks and advance into leadership positions, such as Operations Manager or Head of Implementation, managing specialized teams.
Direct Client Engagement: Work hand-in-hand with clinical leaders and administrators at top hospitals worldwide.
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Run the weekly stand-up: status against plan, content-readiness, blockers, client chases and re-baseline calls.
Chase and log external dependencies — Purchase Orders, design approvals, third-party access, hosting, security checklists — before they block a build.
Enforce the checkpoints: design lock, internal quality assurance, User Acceptance Testing sign-off, and the security checkpoint on regulated builds.
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Risk Mitigation: Proactively identify technical, resource, or timeline bottlenecks. Formulate data-backed risk contingency plans and execute swift issue escalation and resolution.
Resource & Cross-Functional Sync: Collaborate heavily with the Technical Lead, Senior Software Engineers, and Business Analysts to translate functional requirements into structured technical sprints, balancing engineering velocity with software quality.
Tooling & Governance: Standardize and master the organization's project governance stack using Jira for ticket lifecycle tracking and Confluence for engineering blueprinting and release notes.
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Through active leadership participation in the local community and professional organizations, maintain an understanding of the business environment (i.e., legislative, purchasing, and market trends).
Drive business planning and forecasting.
Seeking a professional, goal oriented, self-reliant, and self-motivated candidate, preferably with exposure in Building Management System/HVAC/Fire System/Security product portfolio and strategic management experience/certification. Candidate must have strong leadership, communication, and analytic skills to drive operational excellence in a matrix organization.
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