Support system governance activities, including user account administration, access management, audit checks, and governance reporting.
Coordinate application release activities, perform post-release validation checks, and support issue reporting where required.
Prepare, maintain, and update project documentation, user guides, FAQs, standard operating procedures (SOPs), process documentation, and knowledge repositories.
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Gather, consolidate, and analyse user feedback through surveys, interviews, focus groups, and on-ground testing to support continuous product and service improvements.
Support IT service request management by raising, monitoring, and following up on application incidents, bugs, enhancement requests, and data requests with relevant stakeholders.
Support application operational activities, including content configuration, system updates, and release-related activities to ensure accurate and timely implementation.
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