Drive regional data center and network infrastructure expansions, server resource delivery, integration, and migrations, with close consideration of major commercial events such as the 11.11 sales campaign.
System Integration: Manage complex integration programmes involving enterprise platforms, contact centre technologies, CRM solutions, cloud services and connectivity components while ensuring all technical deliverables align with client requirements.
Stakeholder Facilitation & Alignment : Mobilise internal teams across departments, organizing and leading key project meetings to align expectations, share updates, and proactively resolve bottlenecks.
Follow up on customer complaints. Identify and assess any foreseeable risk arising from the workplace or work processes, minimize environmental impact associated with the construction activities
Coordinate and collaborate with senior management, clients, contractors, and other stakeholders to ensure effective communication and project alignment.
Act as the primary liaison between customers, internal teams, and local suppliers to manage expectations and resolve any post-implementation technical defects.
Cybersecurity Knowledge: A strong understanding of cybersecurity principles, best practices, and compliance requirements relevant to the delivery of mission-critical systems, including data protection,access controls, and threat mitigation