Monitors and manages execution of assigned projects throughregular review of status and progress from design to completion stages.
Organise, plan and set targets for construction activities,review construction requirements and methodology, optimise resource allocationand perform tender evaluation
Monitor construction progress against contractual requirementsand provide status updates for management reporting
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Monitors and manages execution of assigned projects throughregular review of status and progress from design to completion stages.
Organise, plan and set targets for construction activities,review construction requirements and methodology, optimise resource allocationand perform tender evaluation
Monitor construction progress against contractual requirementsand provide status updates for management reporting
...
Maintain familiarity with AI and automation technologies in service delivery, including chatbots, generative AI, and agentic service tools.
Lead the development and operationalisation of the WhatsApp 'Chat with SWDA' channel as a key digital service touchpoint, including defining topic coverage and FAQs, establishing automated routing for complex queries requiring human intervention via live chat, and trialling generative chatbot capabilities to replace rule-based chat and better meet customer expectations.
Develop operational policies, workflows, and customer-facing communications for the channel, and work with the technology team to build and continuously refine the system and customer interface.
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