Communicates customer requirements and issues in production meetings.
Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
Maintains issues, complaints and corrective action requests for reporting purposes.
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Monitor all phases of assigned projects and programs through regular reviews, reports, and performance metrics, and communicate status updates to customers and management.
Ensure timely implementation of Engineering Change Orders (ECOs), Product Change Notifications (PCNs), and other customer-driven changes, while assessing and communicating any cost, inventory, or operational impacts.
Respond promptly and professionally to customer inquiries, concerns, and complaints, and drive corrective and preventive actions where required.
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