Compile and update hotel information and travel reports on a daily basis along with maintaining and updating the corporate hotel database and contact listings.
Assist in coordinating and following up on KYC screening for new corporate hotel credit facility applications.
Assist in preparing Letters of Undertaking for corporate hotel bookings and Letters of Certification for travel insurance claims.
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Provide guidance and support to retail operations teams on employment legislation, company policies, and best HR practices.
Represent the Company in discussions with employees, external authorities, and legal representatives where required.
Monitor and ensure compliance with Malaysian employment laws and regulations, including Employment Act, Industrial Relations Act, and other relevant legislation.
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Assist in establishing, reviewing, and implementing company policies and procedures.
Advise Management on disciplinary issues, staff counselling, grievances, terminations, and other employee-related matters in line with the Employment Act and Industrial Relations Act.
Manage and respond to auditor queries related to HR and Admin.
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Ensure accurate documentation and timely processing of service-related claims.
Coordinate exchange and replacement cases, including internal applications, stock availability checks, Sales Order (SO) and Delivery Order (DO) creation, and delivery follow-up.
Monitor case status and ensure timely completion of service requests.
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