Establish and maintain highly resilient cloud platforms across AWS and Azure, incorporating self-healing capabilities, auto-scaling, disaster recovery, high availability, and business continuity requirements.
Track helpdesk tickets to identify technical issues and either resolve those issues or escalate them to the responsible party (i.e.: identify server, network, or database issues and reassign to the appropriate team).
Track helpdesk tickets to identify technical issues and either resolve those issues or escalate them to the responsible party (i.e.: identify server, network, or database issues and reassign to the appropriate team).
Work cross-functionally with incident managers, infrastructure teams, and database administrators to drive rapid resolution of major operational incidents and upcoming change implementations.
To identify area of automation of service recovery ability to be improved; and work with relevant teams to implement solution to automate service recovery ability.