The Banking Application & Infrastructure Production Support Engineer provides end-to-end support for customer-facing banking applications, transaction-processing services, and the underlying technology infrastructure. The role combines hands-on investigation of payment, login, transaction, core banking, cash-management, and card-related issues with infrastructure maintenance, monitoring, automation, and service recovery in a 24x7, SLA-driven environment.
Triage incidents affecting model availability — provider instability, connection resets, timeouts, regional slowness — determine whether the cause is platform-side or upstream, and drive to resolution with vendors where required
Proactive environment governance: Define and oversee the environment monitoring strategy, leveraging enterprise observability tools and predictive dashboards to ensure the high availability, capacity, and performance of production environments, with particular focus on deal-critical periods such as investment committee cycles and deal closings.
Monitoring setup: Design and set up end-to-end monitoring and alerting across data pipelines and analytics services, covering job schedules and run status, data freshness and SLAs, data quality checks, cluster and compute health, and downstream report availability, with runbook-linked alerts and SLO dashboards.
Proactive environment governance: Define and oversee the environment monitoring strategy, leveraging enterprise observability tools and predictive dashboards to ensure the high availability, capacity, and performance of production environments, including data platform capacity, compute cost, and job performance.
Proactive environment governance: Define and oversee the environment monitoring strategy, leveraging enterprise observability tools and predictive dashboards to ensure the high availability, capacity, and performance of production environments, with particular focus on deal-critical periods such as investment committee cycles and deal closings.